Press Releases

People not property - March 2010

Often people assume that lettings and property management are about bricks and mortar: the type, the location, the build quality, the number of bedrooms, the rent valuation, ultimately the income created for the lettings business.

Frankly, this approach can be fatal for business and in years of consulting with lettings businesses, we have witnessed operations running inefficiently to the extent of their demise due to a fundamental issue that's regularly overlooked: managing people effectively.

It's a little trite and maybe too obvious to say, but without people there is no business: incredibly, this seems to be frequently ignored. Managing landlords, tenants, contractors and staff effectively can make the difference between a quality, expanding business and a wilting, worrying liability.

Managing people is time intensive and good systems and processes are fundamental to achieving good relationships, business stability, enhancing operations and reducing hassle as a by-product.

Setting expectations with people then following through requires a lot of the 'boring stuff' to be pro-active: areas like appropriate letters, quality agreements and forms, transparent and accurate accounts, effective and timely repairs, excellent marketing and also data that is easy to access are all made easy when staff use and are familiar with a bespoke management package.

With a business such as lettings that is systems driven, requiring copious administration, embracing an excellent package not only provides a high level of service to landlords and tenants, but ensures efficiency with contractors and minimal stress for staff.

Focusing on people as a priority always creates a better business.

Designed to make a difference within the residential lettings sector, C.A.R.L. Communications offers lettings and management software for agents and landlords. C.A.R.L. (Computer Aided Residential Lettings) enables agents and landlords to discover the benefits of a streamlined working process through one simple to use application, designed not only to save agents time and money, but to remove unnecessary stress caused by disorganisation.

The software was designed in conjunction with I.T. specialists and lettings professionals with vast working knowledge of the market. The result is a superior residential lettings and property management system that saves agents time and money, crucial in such a demanding and competitive market.

The C.A.R.L system encompasses four key areas; management, accounting, administration and marketing and the wealth of functions, allowing agents to manage the entire lettings process from the initial instruction to the end of a tenancy, and everything in between.

For further information on C.A.R.L software, please contact the administration department on 0845 004 2070 or alternatively email admin@carlcomms.co.uk.